Hai Robo — Privacy Policy

Effective: 13 July 2026

Hai Robo (“Hai Robo”, “the app”, “we”, “us”) is a voice AI companion available on iOS and Android. This policy explains what data the app handles, why, where it goes, how long we keep it, and your rights. We practise data minimisation: most processing happens on your device, and we never sell your data or use it for advertising.

A note on features across versions. Hai Robo’s feature set varies by platform and app version. Every version includes an always-present core — an animated display and voice interaction. Beyond that, some versions add optional features (camera, companion, feedback and so on). Each feature is used only when you use it, on supported devices and app versions. If your version does not include a feature, none of that feature’s data is accessed.

1. Summary

• Talking to the assistant works on the phone alone. Signing in is optional and only needed for the cloud AI and to back up and sync your data.
• Wake-word listening and speech-to-text run on your device.
• AI questions are forwarded to our AI provider for a reply and are not stored on our servers.
• We do not track you across other companies’ apps or websites, embed advertising SDKs, or sell your personal data.
• We do not use your data to train AI models.
• You can export or delete your data, and delete your account, at any time in the app.

2. The core: display, voice and account

These are present in every version of Hai Robo, on both iOS and Android.

• Animated display and voice interaction. You speak; your speech is transcribed; and open-ended questions are sent to our AI backend to generate a spoken reply that the animated display speaks back.
• On-device speech. Speech is transcribed on your device using the platform recognizer — Apple Speech on iOS, Android SpeechRecognizer on Android. An on-device wake-word engine (Vosk) processes microphone audio locally to listen for “Hai Robo”; it never records or uploads audio.
• AI requests are not stored. When you ask an open-ended question, the transcribed text is forwarded to the AI provider, the reply is returned, and nothing is retained on our servers.
• Account (optional). If you sign in, we receive your name and email address from Sign in with Apple (iOS) or Google Sign-In. An account is only needed to secure the cloud AI and to back up and sync your saved data. Backend hosting, authentication and database are provided by Supabase.

3. Optional features

Depending on your device and app version, Hai Robo may offer the features below. Each is used only when you choose to use it; if your version doesn’t include a feature, none of its data is accessed.

• Location. Accessed only when you ask for something location-based (for example, nearby places or booking a cab). It is not tracked in the background.
• Camera / face recognition. On supported versions, the front camera lets the companion look toward you, and optional face recognition can greet enrolled family by name. Face data is converted into an encrypted on-device summary stored in the platform secure store (Apple Keychain on iOS, Android Keystore on Android) and is not uploaded. No photos are saved.
• Contacts / calendar. Accessed only when a command needs them — for example, to call or message a person you name, or to read or add an event. They are not uploaded in bulk.
• Computer companion (universal clipboard & file transfer). When you pair a computer, clipboard text and images and files sync between your phone and your own paired computer over the local network (Wi-Fi/LAN). This goes directly to your device — not to our servers or any third party. Inbound files are saved to your Downloads folder.
• “Help improve Hai Robo” feedback sessions (opt-in). On supported versions, if you start a session, Hai Robo records your spoken answers as audio, plus an on-device transcript and a rating. Video is a separate opt-in and is off by default; if you enable it, the front camera also records video. These recordings are uploaded to our backend (Supabase) and linked to your account, used only to improve the product — never for ads, never sold, never used to train AI models. A copy is saved on your device for you to share or delete. Audio and video clips auto-delete after 30 days; transcript rows may be kept longer.
• iOS-only integrations. WeatherKit, Apple Music and Apple Health are used only on iOS where available, and are not present on Android. Where enabled, Health reads your step count and writes water-intake entries you log by voice, solely for in-app activity and hydration reminders; Health data is processed on your device and is never sold, shared or data-mined. Apple Music controls playback of your library and does not collect your listening history.

4. How we use your data

• To answer you and run the features you use.
• To create and secure your account, and to back up and sync your saved data across your devices when you are signed in.
• To enforce fair-use quotas and keep the service reliable and secure.

We rely on your consent and on the performance of our service to you as the legal bases for this processing. We do not use your data to train AI models, for advertising, or for cross-app tracking.

5. On-device processing

The following happen entirely on your device and are not sent to our servers:

• Wake-word detection (“Hai Robo”) — microphone audio is processed locally and is not recorded or uploaded.
• Speech-to-text of your commands, using the platform recognizer (Apple Speech on iOS, Android SpeechRecognizer on Android).
• Face tracking and face recognition (on supported versions) — video is processed for tracking and is not recorded or uploaded; enrolled face data becomes an encrypted on-device summary (see section 3).

6. Permissions we may ask for

Which of these apply depends on your device and app version. Features that need a permission explain why before asking, and the app keeps working without the ones you decline.

Permission	Why
Microphone & Speech	Hear the wake word and your commands
Camera	Let the companion look at you; face recognition; scan a pairing QR code
Contacts	Call or message people you name (on-device lookup)
Calendar	Read or add events when you ask
Health (iOS)	Step and hydration reminders
Apple Music (iOS)	Control playback of your library
Location	Nearby places and cab booking, only when you ask
Bluetooth	Connect to the optional motorised dock
Local Network	Connect to your paired computer companion on your Wi-Fi
Notifications	Deliver timers, alarms and reminders

You can change any permission in your device Settings at any time.

7. Who we share data with (sub-processors)

We share data only with the providers needed to run the app, under data-protection agreements:

Provider	What they do
Supabase	Hosting, authentication and database (your account, synced data, and any feedback recordings you submit).
Google	Gemini AI (generates assistant replies), Places (address autocomplete), and Google Sign-In.
Apple (iOS only)	Sign in with Apple, Speech recognition, and WeatherKit.

We do not sell your data and do not share it for advertising.

8. Storage, retention and deletion

• Saved data (such as places, orders, expenses, ideas and memory) is stored on your device and, when you are signed in, backed up to your account so it syncs across your devices.
• Deleted items sync to your other devices as “deleted” for 30 days, then are permanently removed from our servers.
• Usage/quota counters are kept for 30 days, then automatically deleted.
• AI requests (your voice text, questions and any images sent for a reply) are not stored on our servers — they are forwarded to the AI provider, the reply is returned, and nothing is retained.
• Feedback recordings (opt-in): audio and video clips auto-delete after 30 days; transcript rows may be kept longer.
• Deleting your account triggers an immediate server-side deletion that erases all data tied to your account.
• A nightly automated job enforces the 30-day windows above.

9. Security

We protect your data with TLS encryption in transit, access controls, and provider-side encryption at rest. On-device sensitive data (such as face summaries and your session token) is stored in the platform secure store — Apple Keychain on iOS, Android Keystore on Android.

10. Your rights

In the app you can:

• Access / export your data — Settings → Your data → Export.
• Correct it — edit any saved item in the app.
• Erase it — Settings → Your data → Clear all my data, or Account → Delete account.
• Withdraw consent — Account → Sign out.

To exercise any right or raise a concern, contact us at admin@koreidea.com. We respond within the timeframes required by applicable law.

11. Delete your account

You can permanently delete your Hai Robo account and all associated data:

• In the app: open Hai Robo → tap the settings gear → Account & sync → Delete account → confirm. This immediately and permanently deletes your account and all synced data.
• By email: send a request from your account’s email address to admin@koreidea.com with the subject “Delete my account.” We will delete your account and data within 30 days.

What is deleted: your profile (name, email), saved places, orders, expenses, conversational memory, any feedback recordings, and device records — permanently.

What may be kept: anonymized, aggregated logs with no personal identifiers, retained only for security and abuse prevention.

12. Region-specific rights

India (DPDP Act, 2023)

You are the Data Principal; we are the Data Fiduciary. You may access, correct, update and erase your personal data, nominate a person to exercise your rights, and raise grievances with our Grievance Officer (admin@koreidea.com), who responds within statutory timeframes.

EEA / UK (GDPR)

You have the rights of access, rectification, erasure, restriction, portability, and objection, and to lodge a complaint with your data protection authority. Our legal bases are consent and performance of our service.

California (CCPA/CPRA)

You have the rights to know, delete, correct, and to opt out of “sale”/“sharing”. We do not sell or share your personal information and do not use it for cross-context behavioural advertising.

13. Children

Hai Robo is intended for users 18 and over and is not directed to children.

14. International transfers

Your data may be processed on servers operated by our sub-processors outside your country, with appropriate safeguards as required by applicable law.

15. Changes to this policy

We will update this policy as the app changes and revise the effective date above. Material changes will be highlighted in the app or on this page.

16. Contact

KOREIDEA INNOVATIONS PRIVATE LIMITED
Grievance Officer: Surendra Bharath Palle
admin@koreidea.com